The City of Tshwane is aware that some areas in Tshwane have experienced low water pressure and water supply interruptions over the past few days. These challenges are largely linked to tampering with water infrastructure, including illegal connections, which contributes to excessive water consumption and places additional strain on the water supply system.
Illegal connections divert significant volumes of water from the municipal network, reducing the amount of water available to replenish reservoirs and supply households. Damage to water infrastructure and leaks also contribute to water losses, making it increasingly difficult for the system to maintain a stable supply, particularly in affected areas.
The City is intensifying interventions to stabilise the water system and improve the reliability of supply. These measures include removing illegal connections, repairing leaks through the Re Ya Spana and Thiba di Leaks programmes, and replacing aging or damaged pipes to improve water pressure management and minimise losses across the network.
Illegal water connections are unlawful and have consequences for those found responsible. Penalties may include fines ranging from R15 000 to R500 000, depending on the diameter of the pipe used. Transgressors may also face criminal prosecution and possible imprisonment, recovery of costs for the estimated volume of water stolen and immediate disconnection at the owner's expense.
The impact of illegal connections extends beyond the individual responsible. They can contribute to low water pressure for paying residents, increase maintenance costs and place additional pressure on the water network. The City has therefore intensified inspections and enforcement operations to identify and dismantle illegal connections.
Residents who are aware of suspected illegal water connections are urged to report them to the City. Reports can be made anonymously through the City's hotline on 012 358 9999 or via the City's online reporting platform. All reports are treated with strict confidentiality.
The City also urges property owners whose properties have been converted for rental accommodation, backyard dwellings or business purposes to ensure that their water meter classification reflects the actual use of the property. Property owners are encouraged to come forward voluntarily to regularise their water meter classification where necessary.
The City calls on residents to refrain from tampering with water infrastructure or making illegal connections. Protecting the City's water network is a shared responsibility, and reporting water theft and infrastructure tampering can help safeguard reliable water supply for the broader Tshwane community.